Returns Page
Returns Policy
We want you to be completely satisfied with your purchase. If you need to return an item, please review the information below to ensure a smooth and efficient process.
Change of Mind Returns
If you have changed your mind about a purchase, you are welcome to return the item at your own cost. Please ensure the item meets the following return criteria:
- The return is made within 30 days of the original purchase date
- The item is unused, in its original packaging, and includes all protective elements (such as the clear protection bag)
- A completed Returns Form is included in the package (download using the link below)
Returns Address:
Rohen Ltd
Unit 1 Victory House
Thames Industrial Estate
Princess Margaret Road
East Tilbury
RM18 8RH
⚠️ Please note: Items returned in an unsellable condition may not be eligible for a refund.
Faulty or Incorrect Items
If you receive an item that is faulty or incorrect, please contact us with clear photographic evidence of the issue. Once verified, we will arrange a free collection of the item at your convenience.
Returns Form
To help us process your return quickly, please download and complete the returns form below and include it with your package:
